PRIVACY POLICY
Octopus Project Management LLC (“Octopus PM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at octopm.com, contact us by phone or email, or engage our plumbing, mitigation, and construction services across Oregon and Washington. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information from you in several ways when you interact with our website, contact us, or use our services. The types of information we collect include:
Personal Information You Provide
When you fill out a contact form, request a free estimate, schedule a consultation, or engage our plumbing, mitigation, or construction services, we may collect your full name, email address, phone number, mailing address or property address, the type of service you are requesting, insurance information related to a restoration claim, and any additional details you include in your message or during conversations with our team.
Information We Collect Automatically
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring website or search engine, pages you visit on our website and the time spent on each page, the date and time of your visit, and device information such as screen resolution and device type. This information is collected through cookies, analytics tools, and similar technologies and is used to improve our website experience and understand how visitors use our site.
Information from Third Parties
In some cases, we may receive information about you from third parties, including insurance companies related to a restoration or mitigation claim on your property, referral partners or contractors who refer you to our services, and publicly available sources such as property records relevant to a project.
2. How We Use Your Information
Octopus Project Management uses the information we collect for the following purposes: to respond to your inquiries, estimate requests, and service appointments; to provide, manage, and improve our plumbing, mitigation, and construction services; to communicate with you about your project, including updates, scheduling, and follow-ups; to process payments and manage billing related to our services; to work with insurance carriers on your behalf when you authorize us to do so; to send you service-related communications such as appointment confirmations and project status updates; to improve our website, content, and overall user experience; to comply with applicable laws, regulations, and legal obligations in Oregon and Washington; and to protect the rights, safety, and property of Octopus Project Management, our clients, and the public.
We do not sell your personal information to third parties. We do not use your information for purposes unrelated to our services without your consent.
3. How We Share Your Information
We may share your personal information in the following limited circumstances:
With service partners and subcontractors who work with us to complete your plumbing, mitigation, or construction project. These partners are required to handle your information in accordance with this Privacy Policy and applicable law. With insurance companies when you have authorized us to coordinate on your behalf for a restoration or mitigation claim. With payment processors to facilitate billing and payment transactions related to our services. With legal and regulatory authorities when required by law, court order, or government regulation, or when necessary to protect the rights, safety, or property of Octopus Project Management or others. With professional advisors including attorneys, accountants, and auditors as needed for our business operations. In connection with a business transfer, if Octopus Project Management is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you of any such change.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small text files placed on your device when you visit our website.
We may use essential cookies that are necessary for the website to function properly, such as session management and security features; analytics cookies that help us understand how visitors use our site, including which pages are visited most frequently and how users navigate through the site; and marketing cookies that may be used to deliver relevant content or advertisements based on your interests.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect your ability to use some features of our website.
5. Data Security
Octopus Project Management takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include using secure connections (SSL/TLS encryption) on our website, limiting access to personal information to employees and partners who need it to perform their job responsibilities, maintaining physical security at our office location in Tigard, Oregon, and regularly reviewing and updating our security practices.
While we take data security seriously, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we are committed to protecting it to the best of our ability.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. For clients who have engaged our plumbing, mitigation, or construction services, we may retain project-related records for a period consistent with applicable statute of limitations requirements, warranty obligations, and insurance documentation needs in Oregon and Washington. When your information is no longer needed for these purposes, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you and request a copy of that information; the right to correct any inaccurate or incomplete personal information we have on file; the right to request the deletion of your personal information, subject to certain legal exceptions; the right to opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email; and the right to restrict or object to certain types of processing of your personal information.
To exercise any of these rights, please contact us at help@octopm.com or call (503) 298-4534. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Oregon and Washington Privacy Considerations
Octopus Project Management operates in Oregon and Washington and is committed to complying with all applicable state privacy laws and regulations. Oregon residents may have specific rights under Oregon’s consumer privacy laws, and Washington residents may have specific rights under Washington’s privacy regulations. If you are a resident of either state and wish to exercise your privacy rights or have questions about how your information is handled, please contact us using the information provided at the end of this Privacy Policy.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as promptly as possible. If you believe that we may have collected information from a child, please contact us immediately at help@octopm.com.
10. Third-Party Websites and Links
Our website may contain links to third-party websites, services, or platforms that are not owned or operated by Octopus Project Management. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external websites you visit through links on our site before providing any personal information.
11. Changes to This Privacy Policy
Octopus Project Management reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
12. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or how Octopus Project Management handles your personal information, please contact us:
Octopus Project Management LLC
15191 SW Royalty Pkwy K16, Tigard, Oregon
Phone: (503) 298-4534
Email: help@octopm.com
Website: octopm.com
Our team is available Monday through Friday, 8 AM to 5 PM, for general inquiries. For emergencies, our dispatch line is available 24/7. We serve homeowners and businesses in Portland, Gresham, Hillsboro, Beaverton, Vancouver, Camas, and nearby cities across twelve counties in Oregon and Washington.